If you have a complaint, help is on the way!
Writing a letter of complaint can be tricky, but the most important thing to remember is to be direct and tasteful. No one will take your complaint seriously if you are ranting and raving. Take a look at this example complaint letter for ideas on how you should approach writing a letter of complaint.
Example complaint letter:
56 Disgruntled Street
Customer Service Manager
That Awful Company
June 15, 2016
I am writing today to complain of the poor service I received from your company on June 12, 2016. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.
Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.
I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner.
I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
Learn how to write other kinds of letters! Check out How to Write a Letter, available in Kindle and paperback on Amazon right now. You can also send us your letter for proofreading.
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In today’s Internet- and email-driven society, the need to write a formal letter arises less often than in the past. However, it is still occasionally necessary to present a formal letter to obtain information, to apply for an academic program or a job, to complain about a product or service, or simply to express your opinion in an effective and coherent manner.
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Wong Kah Yee
28, Jalan Jati,
56000 Kuala Lumpur
Kuala Lumpur Town Council,
56000 Kuala Lumpur. 7th JANUARY 2014 Dear Sir,
Dissatisfaction With The Condition Of The Apartment
As the secretary of the Residents’ Association of Taman Bahagia, I would like to make a complaint on behalf of the residents of Taman Bahagia about the poor condition of the block of apartment . 2. One of the main problem of the apartment is the lifts are vandalised. There are many leaflets on the walls of the lift. Some of the buttons are also missing. Moreover, the corridors are littered with rubbish. Initially, rubbish was collected three times a week. However, since December last year the garbage collectors have only been coming once a week. Our litter bins are always full of rubbish and we have no choice so we leave the bags of rubbish next to the bins. This causes a terrible stench in our housing area. Furthermore, stray cats and dogs scatter the rubbish in searching for food. This brings very unhealthy environment in the neighbourhood. 3. Furthermore, the drains around our apartment are block and always clogged with rubbish resulting the water becoming stagnant. It is not uncommon to see bottles, dry leaves and plastic bags in these drains. These drains need to be clear as the stagnant water is an ideal breeding ground for mosquitoes. The residents are worried as there had been a sharp increase in dengue cases in the last two months. Besides, there are also limited parking space for residents. This causes cars congesting our streets and a less stressful parking situation. 4. I have some suggestion to solve this problems. You should plan to install security cameras in the lifts. So, we can guard the lifts from being vandalism. The security guard should always patrol around the apartment to avoid this problem happen. The council should also do some surprise checks on cleanliness. So our apartment can maintain the cleanness. Additionally, you should always send officer workers to our apartment to ensure the drains are cleaned regularly. The council should also prepare more parking lot in our apartment for the visitor, so our street outside wouldn’t be so congested. I hope the council will look into our complaints and take prompt and immediately action to solve our problems. Thank you.
(WONG KAH YAN)